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Operations & leadership · Skill

CCO Forcing Questions

Challenge a churn, retention, segment or CS hiring plan. Use whenever asked.

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What the skill covers

The sections of its instructions, in order.

  1. 01 When to Run
  2. 02 The Six CCO Questions
  3. 1. What's the GROSS retention rate?
  4. 2. What's the #1 reason customers leave?
  5. 3. What's the median time-to-value (TTV) by segment?
  6. 4. Which customer would you fire today?
  7. 5. What's the ARR-per-CSM ratio, and is the model pooled or named?
  8. 6. Is CS in your comp plan, and how is it different from Sales comp?
  9. 03 Workflow
  10. 04 Output Format
  11. 05 Routing
  12. 06 Related

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Frequently asked questions

What does CCO Forcing Questions do?

Challenge a churn, retention, segment or CS hiring plan. Use whenever asked.

Is CCO Forcing Questions free to use?

Yes. CCO Forcing Questions is published by Alireza Rezvani under the MIT licence, and you can use it with a free Phở account.

How do I use CCO Forcing Questions in Phở?

Press Open in Phở, then Try to apply it to your next message, or add the Leadership reviews set so Phở loads it whenever a request matches.

Does CCO Forcing Questions need other tools?

No. It works in a normal Phở chat with what you type or upload.

Copied unchanged from alirezarezvani/claude-skills at commit c85b17e and credited to Alireza Rezvani, who is not affiliated with Phở. The full instructions and licence text ship with the skill inside Phở.