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Customer support · Skill

Kb article

Draft a knowledge base article from a resolved issue or common question. Use when a ticket resolution is worth documenting for self-service, the same question keeps coming up, a workaround needs to be published, or a known issue should be communicated to customers.

  • Works better with a connected tool
Open in Phở

What the skill covers

The sections of its instructions, in order.

  1. 01 Usage
  2. 02 Workflow
  3. 1. Understand the Source Material
  4. 2. Draft the Article
  5. 3. Generate the Article
  6. 4. Offer Next Steps
  7. 03 Article Structure and Formatting Standards
  8. Universal Article Elements
  9. Formatting Rules
  10. 04 Writing for Searchability
  11. Title Best Practices
  12. Keyword Optimization
  13. Opening Sentence Formula
  14. 05 Article Type Templates
  15. How-to Articles
  16. Troubleshooting Articles
  17. FAQ Articles
  18. Known Issue Articles
  19. 06 Review and Maintenance Cadence
  20. Article Lifecycle

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Frequently asked questions

What does Kb article do?

Draft a knowledge base article from a resolved issue or common question. Use when a ticket resolution is worth documenting for self-service, the same question keeps coming up, a workaround needs to be published, or a known issue should be communicated to customers.

Is Kb article free to use?

Yes. Kb article is published by Anthropic under the Apache 2.0 licence, and you can use it with a free Phở account.

How do I use Kb article in Phở?

Press Open in Phở, then Try to apply it to your next message, or add the Customer support set so Phở loads it whenever a request matches.

Does Kb article need other tools?

Some steps expect a connected tool, such as a CRM or a document store. Without one, Phở does those steps with what you paste or upload.

Copied unchanged from anthropics/knowledge-work-plugins at commit d900840 and credited to Anthropic, who is not affiliated with Phở. The full instructions and licence text ship with the skill inside Phở.