Customer support · Skill set · 5 skills
Customer support
Triage tickets, draft responses, escalate issues, and build your knowledge base. Research customer context and turn resolved issues into self-service content.
Open in PhởSkills in this set
- Customer escalation
Package an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the…
- Customer research
Multi-source research on a customer question or topic with source attribution. Use when a customer asks something you need to look up, investigating whether a bug has been…
- Draft response
Draft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering…
- Kb article
Draft a knowledge base article from a resolved issue or common question. Use when a ticket resolution is worth documenting for self-service, the same question keeps coming up, a…
- Ticket triage
Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it…
Frequently asked questions
What is in the Customer support skill set?
5 skills: Customer escalation, Customer research, Draft response, Kb article, Ticket triage.
Is the Customer support skill set free?
Yes. It is published by Anthropic under the Apache 2.0 licence and works with a free Phở account.
How do I add Customer support to Phở?
Press Open in Phở and add the set once. From then on Phở picks the right skill from it whenever a request matches.
Copied unchanged from anthropics/knowledge-work-plugins at commit d900840 and credited to Anthropic, who is not affiliated with Phở. The full instructions and licence text ship with the skill inside Phở.