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Customer support · Skill

Draft response

Draft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a delay or won't-fix, declining a feature request, or replying to a billing issue.

  • Works better with a connected tool
Open in Phở

What the skill covers

The sections of its instructions, in order.

  1. 01 Usage
  2. 02 Workflow
  3. 1. Understand the Context
  4. 2. Research Context
  5. 3. Generate the Draft
  6. 4. Run Quality Checks
  7. 5. Offer Iterations
  8. 03 Customer Communication Best Practices
  9. Core Principles
  10. Response Structure
  11. Length Guidelines
  12. 04 Tone and Style Guidelines
  13. Tone Spectrum
  14. Tone Adjustments by Relationship Stage
  15. Writing Style Rules
  16. 05 Situation-Specific Approaches
  17. 06 Response Templates for Common Scenarios
  18. Acknowledging a Bug Report
  19. Acknowledging a Billing or Account Issue
  20. Responding to a Feature Request You Won't Build

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Frequently asked questions

What does Draft response do?

Draft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a delay or won't-fix, declining a feature request, or replying to a billing issue.

Is Draft response free to use?

Yes. Draft response is published by Anthropic under the Apache 2.0 licence, and you can use it with a free Phở account.

How do I use Draft response in Phở?

Press Open in Phở, then Try to apply it to your next message, or add the Customer support set so Phở loads it whenever a request matches.

Does Draft response need other tools?

Some steps expect a connected tool, such as a CRM or a document store. Without one, Phở does those steps with what you paste or upload.

Copied unchanged from anthropics/knowledge-work-plugins at commit d900840 and credited to Anthropic, who is not affiliated with Phở. The full instructions and licence text ship with the skill inside Phở.